RA. Blog: Technical Thoughts from the AV/UC World

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Ryan is an Architect at Capgemini with over a decade of experience in workplace and collaboration technology. He writes about M365, AV/UC, and the practical side of making enterprise technology work for the people who use it every day.

Category: AV & IT in the Enterprise

  • Unclaimed Baggage

    AV & IT in the Enterprise – Post 6 of 6 Every office has them. The digital signage screen in the lobby showing an event from three months ago. The wayfinding kiosk on the fourth floor pointing to a team that moved to a different building in the spring. The space booking panel outside a…

  • Who Owns It When It Breaks

    AV & IT in the Enterprise – Post 5 of 6 The standard is written. The archetypes are defined. The rooms are built. The ribbon has been cut and the project has been signed off. Now it is Monday morning and something does not work. The question of who picks up the phone is not…

  • Not Every Room is Special

    AV & IT in the Enterprise – Post 4 of 6 Before this post does anything else, it needs to make a distinction that the industry consistently fails to make. A requirement is what the business needs the room to do. A standard is what a good outcome looks like and the rules that govern…

  • Microsoft Teams Pro Portal – Room Builder: First Impressions

    I have been asking for this tool for years. Not from Microsoft specifically. From anyone who would listen. Every OEM conversation I have had over the past few years has included some version of the same point: someone needs to build a way for IT teams to visualise and define their room archetypes before procurement…

  • The Standard That Sets You Free

    AV & IT in the Enterprise – Post 3 of 6 A standard sounds like a constraint. A fixed point. A decision already made on your behalf before you walked into the room. That is not what a standard is for. A standard, properly built, is a framework that absorbs the complexity of the environment…

  • How Hard Can Screens On Walls Be?

    AV & IT in the Enterprise — Post 2 of 6 A question I’ve been asked. A question most people in this industry have been asked, more than once. Strip it back far enough and that’s genuinely all it is. Screens and cameras on walls, microphones on a ceiling or a table. How hard can…

  • The Gap Between AV and IT Is Costing You More Than You Think.

    AV & IT in the Enterprise — Post 1 of 6 Picture the scene. A new office opens. Leadership walks through the space with an architect’s render in hand, pointing at clean glass walls and nodding at the ceiling-mounted speakers. “The AV is sorted,” someone says. The integrator has been paid. The ribbon is cut.…